Last updated: June 24, 2026
30-day money-back guarantee
Haven offers a 30-day money-back guarantee on all subscription purchases. If you are not satisfied with Haven for any reason, you may request a full refund within 30 days of your original purchase or most recent renewal.
How refunds are processed
Payments and refunds for Haven are processed by our Merchant of Record, Paddle.com. Paddle handles billing, tax, and refund disbursement on Haven's behalf. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card issuer.
How to request a refund
- Visit paddle.net and look up your order using the email address you used at checkout.
- Select the transaction you would like refunded and choose "Request a refund".
- Alternatively, email support@haven.app with your order ID and we will initiate the refund with Paddle on your behalf.
After the 30-day window
After 30 days, subscription fees are non-refundable for the current billing period. You can cancel at any time from the Billing screen — cancellation stops future renewals but does not refund the current period. You keep access to paid features until the end of the period you have already paid for.
Exceptions
If a charge was made in error, due to a billing system fault, or to a payment method that was not authorized, contact us at support@haven.app and we will process a full refund regardless of the 30-day window.
Contact
Refund questions: support@haven.app.