Last updated: June 24, 2026
These Terms of Service ("Terms") are a binding agreement between you and Haven ("Haven", "we", "us"), the operator of the Haven coordination platform. By creating a Haven account or using our mobile and web applications (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Haven is a coordination platform that lets short-term rental hosts ("Hosts") request property-care services from independent service providers ("Providers"). Haven is not a party to the agreement between Hosts and Providers and does not itself provide cleaning, maintenance, or other property-care services.
2. Accounts
You must be at least 18 years old and have authority to bind any entity on whose behalf you sign up. You are responsible for your account credentials and for all activity under your account. You agree to provide accurate information and keep it current, and to notify us immediately of any unauthorized use.
3. Host responsibilities
Hosts are responsible for providing accurate property information, granting Providers safe access to the property, and complying with applicable short-term rental laws and HOA / lease restrictions.
4. Provider responsibilities
Providers represent that they are legally permitted to perform the services they list, carry any required licenses and insurance, and will perform services in a professional manner.
5. Subscriptions and payment
Paid Haven plans are offered as subscriptions billed in advance on a monthly or annual basis at the price shown on our Pricing page. Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel. You can cancel at any time from the Billing screen — cancellation stops future renewals and you retain access to paid features through the end of the current period.
Applicable taxes (sales tax, VAT, GST) are calculated and added at checkout. Fees are quoted exclusive of tax unless stated otherwise. Refunds are governed by our Refund Policy, which provides a 30-day money-back guarantee on subscription purchases.
6. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing, payment, refunds, and chargebacks, and handles returns. Your bank or card statement will reference Paddle alongside the Haven brand.
7. Provider-to-Host payments
Where in-app Provider payouts are not yet available, Hosts and Providers settle service fees directly. When in-app Provider payments are enabled, additional terms will be presented and apply to those transactions.
8. Prohibited use
You may not use Haven for any unlawful purpose, harass other users, impersonate any person, infringe intellectual property rights, scrape or reverse-engineer the Service, interfere with its security, or attempt to gain unauthorized access to other accounts.
9. Intellectual property
Haven and its licensors retain all rights, title, and interest in the Service, including software, documentation, branding, and content we provide. You receive a limited, non-exclusive, non-transferable right to use the Service in accordance with your plan.
10. Disclaimers
The Service is provided "as is" without warranties of any kind, express or implied, to the maximum extent permitted by law. Haven does not warrant uninterrupted or error-free operation, and does not guarantee the quality, safety, or legality of services provided by Providers.
11. Limitation of liability
To the maximum extent permitted by law, Haven's total aggregate liability arising out of or related to the Service will not exceed the greater of (a) the amounts you have paid Haven in the past 12 months, or (b) USD 100. We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Suspension and termination
We may suspend or terminate your account for material breach of these Terms, non-payment, security or fraud risk, or repeated policy violations. You may delete your account at any time from the Profile screen. Sections that by their nature should survive termination will survive.
13. Changes
We may update these Terms from time to time. Material changes will be announced in-app. Continued use after the effective date means you accept the new Terms.
14. Contact
Questions about these Terms? Reach us at legal@haven.app. Billing or refund questions are handled by Paddle at paddle.net or support@haven.app.